Utilisateurs/Support.md
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+Support par Zammad
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+==================
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+
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+## Présentation
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+> Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3).
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+
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+* https://zammad.com/
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+* https://doc.zammad.com/
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+* https://github.com/zammad/zammad
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+
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+Zammad est actuellement en CI sur le [git du projet support](https://git.resel.fr/resel/applications-admins/support).
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+Zammad est liée à une base de données sur **Lenna**
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+
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+## Utilisation
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+
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+### Zammad
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+
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+```
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+sudo systemctl status zammad
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+sudo systemctl stop zammad
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+sudo systemctl start zammad
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+sudo systemctl restart zammad
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+```
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+
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+
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+### Only web application server
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+
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+```
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+sudo systemctl status zammad-web
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+sudo systemctl stop zammad-web
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+sudo systemctl start zammad-web
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+sudo systemctl restart zammad-web
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+```
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+
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+### Only worker process
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+
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+```
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+sudo systemctl status zammad-worker
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+sudo systemctl stop zammad-worker
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+sudo systemctl start zammad-worker
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+sudo systemctl restart zammad-worker
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+```
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+
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+
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+### Only websocket server
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+
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+```
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+sudo systemctl status zammad-websocket
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+sudo systemctl stop zammad-websocket
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+sudo systemctl start zammad-websocket
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+sudo systemctl restart zammad-websocket
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+```
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+
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+## Documentation fonctionnelle
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+
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+La documentation de Zammad est plutôt bien faite. Je ne vais donc pas la recopier.
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+
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+*https://zammad.org/documentation
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+*https://docs.zammad.org/en/
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+*https://zammad-user-documentation.readthedocs.io/en/latest/
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+*http://zammad-admin-documentation.readthedocs.io/en/latest/
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