Support par Zammad

Présentation

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3).

• https://zammad.com/
• https://doc.zammad.com/
• https://github.com/zammad/zammad

Zammad est actuellement en CI sur le git du projet support.
Zammad est liée à une base de données sur Lenna

Utilisation

Zammad

sudo systemctl status zammad
sudo systemctl stop zammad
sudo systemctl start zammad
sudo systemctl restart zammad

Only web application server

sudo systemctl status zammad-web
sudo systemctl stop zammad-web
sudo systemctl start zammad-web
sudo systemctl restart zammad-web

Only worker process

sudo systemctl status zammad-worker
sudo systemctl stop zammad-worker
sudo systemctl start zammad-worker
sudo systemctl restart zammad-worker

Only websocket server

sudo systemctl status zammad-websocket
sudo systemctl stop zammad-websocket
sudo systemctl start zammad-websocket
sudo systemctl restart zammad-websocket

Documentation fonctionnelle

La documentation de Zammad est plutôt bien faite. Je ne vais donc pas la recopier.

*https://zammad.org/documentation *https://docs.zammad.org/en/ *https://zammad-user-documentation.readthedocs.io/en/latest/ *http://zammad-admin-documentation.readthedocs.io/en/latest/